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Hammering your site when a screwdriver may be better

It’s 10 o’clock on a Tuesday morning – you are sitting in a management meeting (again) trying to figure out how to generate some more revenue for the business. You know that traffic to your website (website hits) is a good indicator of the volume of leads into the sales funnel – but the web site traffic is a bit ...

The ROI for qualitative research: nothing to sneeze at

The value of market research - whether we’re talking about qualitative or quantitative research - is difficult, if not impossible, to quantify. That’s because market research rarely, if ever, works alone in shaping strategy. It’s just one of many tools in a marketer’s tool bag. In addition to this, market research ...

Why you should be cautious of viral...

We are all sick of hearing about the love-struck girl who posted a YouTube video in an attempt to find a bloke she'd met at a Sydney café that has been proved to be a less-than-inspiring viral marketing campaign. 'Heidi Clarke' was an actress hired for the campaign by Surry Hills-based marketing group Naked Communications ...

Seven change-the-rules tips to kick-start your 2009 online efforts

Yes, rules are made for a reason but they’re also there to be broken. If your customer help representative can’t help a customer because of a 'rule', then this rule needs to be challenged. In today's shifting online world some rules are outdated. Add technology advances and audience sophistication and you realise ...

Why I don't buy Buyology

Book review details: Martin Lindstrom Buyology: How Everything We Believe About Why We Buy Is Wrong Random House 2008 Sydney-based author Martin Lindstrom's Buyology might have made a brief appearance on the New York Times bestseller list in November but by my standards and those professional marketers, strategists ...

What Obama teaches brands about emotional intelligence

ABT CEO Antony Gowthorp says 'Brand Obama' shows how emotional intelligence can help organisations handle tough economic times. When Barack Obama's election campaign encountered potentially image-denting, bad news threats – in the shape of outbursts from Obama's former religious mentor the Rev. Jeremiah Wright – ...

What will agencies do when everyone can bypass advertising?

The dawning of the digital age has created much hand-wringing among traditional media providers and the advertisers who feed them. A plethora of new options has seen rapid erosion of the once mighty traditional media power base. The press is under grave threat as consumers can quickly and freely access specialist ...

Why is Google Analytics a free service?

Generally in business, things that are 'free' have some alternate revenue stream or strategy driving them. On the internet, people have become accustomed to using 'free' products and services where the revenue stream is driven by advertising on the site and most do not think twice about taking them onboard. In ...

Not everything is black and white

In this post I respond to a (very good) question that I was asked about researcher bias and subjectivity, specifically what to do about it. Interesting topic this one! Researcher bias and subjectivity in qualitative research It’s true, without doubt, that personal biases and subjectivity shape the way researchers ...

Social not-working, surely not?

'Social networking is a just a phase' - the headline jumped out at me, the shock, the horror, surely not? I had just read this quickly on a newswire while my computer was supposed to be absolutely turned off/dead over Christmas and New Year. It got me thinking, is it a phase? Social networking is a long-known art, ...

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