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Author: Kerry Bodine

Increasing website usability

Kerry Bodine offers some simple suggestions to boost your website’s usability. Whenever we ask web executives how important it is to improve their online customer experience, they reply emphatically, “It's critical.” But firms often flounder when working on site improvements. So, what can they do to get the most out ...

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Kerry Bodine

Kerry Bodine is a principal analyst at Forrester Research whose research coverage includes usability and design best practices for the web and self-service kiosks, user-centred design processes, corporate cultures that support design thinking and design strategy.

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